I'm writing to express complete satisfaction with last weeks replacement of the aging heat pump and airhandler at our Kill Devil Hills cottage. From the initial consultation and estimate visit by Brian McDonald to the job's completion late last week, everything promised appears to have been delivered as specified in the sales contract. In fact Outer Banks Heating & Cooling went beyond the contracted services when last Friday I happened to be at the cottage and two technicians arrived to remove some old ductwork from the attic that was part of a system predating the one we were replacing. If I hadn't been there to see it done I probably would never have known about the old ductworks existence or its removal. While other contractors would no doubt have left that old ductwork in the attic, its removal by Outer Banks Heating & Cooling speaks volumes about your committment to customer service and satisfaction.
I recommend Outer Banks Heating & Cooling without reservation for any heating and air conditioning work that your future customers may want completed. My wife was especially appreciative of finding the cottage just as clean after the work was done as it was before the work began.

Sincerely,

Mr. Wood